NMH

207 NMH | 2024 207 Support Services Food Safety Training & Workforce Development Training and professional development remain key pillars of the NMH Catering Department. We utilize online tools such as the NMH e-learning portal Totara, HSELand, and face-to-face training to continuously upskill our staff. All catering staff have successfully completed at least Food Safety Level 2 certification, while all chefs have achieved Food Safety Level 5 QQI certification. A number of team members engaged in QQI Level 6 Team Leadership Training, focusing on people management, organizational skills, and communication. These training initiatives are driven by the principles of ISO 22000, ensuring a systematic approach to food safety and continuous improvement. Enhancing the Staff Canteen Experience The staff canteen remains an essential space for fostering a positive work environment. Throughout the year, several initiatives were introduced to boost morale, including themed meal days and special events. The highlight of the year was the annual Christmas Lunch, which served approximately 750 meals, bringing together staff from all departments to celebrate the festive season. Additionally, the Department collaborated with various Hospital teams to promote well-being initiatives, support smoking cessation efforts, and raise awareness about antimicrobial resistance during World Medication Day. Infrastructure & Equipment Upgrades To improve efficiency and safety, several key infrastructure projects were completed in 2024. The Unit kitchen underwent a refurbishment to optimize workflow, ensuring seamless meal service in one of the hospital's busiest areas. Additionally, the main kitchen flooring was replaced in autumn, creating a safer and more comfortable workspace for the catering team. Patient & Customer Feedback We love receiving feedback, whether it's about a meal that made someone's day or a suggestion for improvement. While we are thrilled with the positive responses, we also recognize the challenges of our operation, including space constraints and the ongoing effort to provide a diverse range of meal options for patients. We don't just bask in the glory of compliments; we take constructive feedback seriously and act on it to enhance our services. One recent change, inspired by patient and visitor input, ensures that all wards now have an overnight option for fresh tea, coffee, and light biscuits. So, POSITIVE FEEDBACK FROM PATIENTS AND STAFF HIGHLIGHTS THE DEPARTMENT'S IMPACT: "The Thai Yellow Fish Curry was incredible! I came back for a second serving—hope to see it on the menu again soon." "The Cottage Pie and Profiteroles were Bellissimo today, thank you!" "The Meatball Masala Curry was amazing… thanks a mill!" "Thank you for a beautiful Christmas dinner; it was amazing as always. The catering staff were fantastic and made sure everyone was well fed." "Your kindness and delicious meals made a difference while we waited for our son, Lorenzo. We are deeply grateful for your support." for parents enduring a long night or those feeling a little peckish at 2 a.m., we've got you covered, because sometimes, a simple biscuit can make all the difference! Future The NMH Catering Department remains an integral part of the Hospital's operations contributing not only to nourishment, but also to the overall atmosphere of care and support. The successes of 2024 provide a strong foundation for continued improvements, ensuring excellence in service and patient experience for years to come. We sincerely appreciate the collaboration and support of all NMH departments throughout the year. We acknowledge that the Catering Department relies on the invaluable contributions of various NMH teams, both clinical and non-clinical, to operate efficiently. This collective effort enables us to address risks, support the health team, and foster strong relationships that enhance our operations and create a lasting positive impact. Liz Byrne, Catering Manager.

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