Issue link: http://digitaleditions.uberflip.com/i/1535709
199 NMH | 2024 199 Administration be looked at in 2025 but the main focus this year will be to migrate the remaining analogue lines from the old Nortel System over to the Avaya System. It is hoped that this work will be completed by the end of Q2. The Network Upgrade Project funded by the HSE started in August 2024. 30 new Juniper switches were delivered in September 2024 and 17 of these were installed by the end of 2024. The upgrade work will see areas where the new switches are installed connect to the core switches at a speed of 10gpbs. The other main projects that involved resources from the IT Department were the Single Sign-on Project (SSO), preparation for the Viewpoint Upgrade (Version 5 to 6), preparation for the installation of Winpath Enterprise (Cloud based solution) to replace Winpath V5 and preparation for the adoption of Microsoft 365 by the NMH. The SSO Project was eventually rolled out in Fitzwillian Wing as a UAT environment and has since been rolled out in other areas where EVIEW Carts are being used. The IT Department worked with the HSE, Imprivata and Martin Keane and Sarah McCourt from the Project Office. The replacement of the old generators in October / November highlighted a problem with the UPS units in our Main Computer Room. During the first phase of this work, the Computer Room lost power as the units were defective. All systems in the Computer Room were brought back online after a couple of hours. A new temporary UPS was installed before the subsequent phases were commenced. A new UPS was ordered to replace the temporary unit. The graph below shows the workload trends for the Department since April 2020: • Blue line represents Category 1 (break/fix) items. • Green line represents Category 2 (password reset) items. • Red line represents Category 3 (requests for assistance) items. The drop in Requests logged (red line) during 2022 probably reflects a return of more stable operations after the effects of Covid-19 pandemic in 2020 and the cyber-attack in May 2021. Con Grimes, IT Manager. Incidents Passwords Requests 6.4.20 16.11.20 10.5.21 25.20.21 18.4.22 27.3.23 11.9.23 200.00 180.00 160.00 140.00 120.00 100.00 80.00 60.00 40.00 20.00 0 IT Event Logs 2019-2023 3.10.22 4.3.24 19.8.2