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196 Supp t Services 2020 | NMH Annual Rep t Tommy Tucker, Porter. T he year 2020 will be remembered by everyone touched by the COVID-19 pandemic and the impact it has had on everybody's lives. In General Services, as with all other departments, Staff responded extremely well by supporting each other and going that extra mile to continue delivering excellent service to our patients and colleagues in very challenging times. COVID-19 presented many challenges for staff; with the excellent planning, provision of Personal Protective Equipment (PPE), education and training, staff overcame their anxiety to deal with cases in the hospital. I want to take this opportunity to thank them for their commitment to our patients. Hygiene Services The Hygiene Services Department provides services General Services to all patient, visitor and staff areas of the hospital, maintaining clean and safe facilities by utilising the latest technology and cleaning methods in line with international best practices. The prime focus throughout 2020 was preventing COVID-19 contaminating the hospital. New cleaning and disinfection regimes were introduced and expanded to prevent transmission from 'touch points' throughout the entire hospital. Extensive training programs and operating protocols were created to handle the demands of a newly configured COVID-19 ward and to keep pace with evolving infection prevention and control guidelines including PPE. A very proactive multi-disciplinary 'COVID-19 Response Team' was introduced to ensure consistent transfer protocols and rapid post-occupancy cleaning throughout the hospital on a 24-hour basis. The prime focus throughout 2020 was preventing COVID-19 contaminating the hospital.