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186 Administration 2020 | NMH Annual Rep t Dr. Noemi Pellegrino, Neonatal Registrar. T wenty twenty started with 50 new HP ProDesk 400 Personal Computers (PC) being installed throughout the hospital as part of the on- going PC refresh. This refresh will allow us reduce the number of Windows 7 PCs and retire old PCs that are not suitable for the current applications. At the start of 2020, the number of Windows 7 PCs was 360 and this was down to 250 at the time of writing. Another batch of 50 PCs was acquired in November 2020. Number of laptops was increased from 112 to 175 during 2020. The SAN Expansion project started in February resulting in extra capacity being added to the system including extra storage and processing power. The COVID-19 pandemic had a substantial impact on the Department; a major network installation was undertaken to provide data points in a COVID-19 designated ward. This work was completed in 3 to 4 days. Inf mation Technology Surface Pros and laptops were issued to many staff working remotely. Other network jobs completed were to an adjacent building and additional network points in Medical Records. In addition to the work generated by the pandemic, a computer virus affected many PCs in the hospital in April. This took several weeks to resolve. The graph shows the workload trends for the IT Department since Dec 2016 based on the IT Infrastructure Library model. • Blue line represents Category 1 (break /fix) items. • Green line represents Category 2 (password reset) items. • Red line represents Category 3 (requests for assistance) items. The impact created by the COVID-19 pandemic can be seen at the 6 th April mark whilst the high