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Conflict Management
Conflict is usually a difference of opinions between the officials and the
mentors, the players, the spectators or the administrators.
Why does Conflict Occur?
• Lack of respect
• Looking to blame
• Want to question decisions
• Desire to win at all costs
• Lack of information or understanding
• Inability to communicate effectively
Recognising Conflict
• Facial expression and body language
• Non-verbal signs of disgust
• Signs of aggression
• Repetitive in comments
Dealing With Conflict
1. Control negative comments
2. Focus on the current situation
3. Limit your remarks to a few words
4. If the problem is a judgement call do not discuss it, just get game
restarted quickly
5. Be decisive not 'wishy-washy'
When dealing with conflict! Remember SMILE
S - Stay Calm
M - Make eye contact
I - Don't get too involved
L - Listen & Clarify
E - Engage in a non-aggressive but confident manner
